CANADA

For USA Terms of service click here

This website is operated by Citizen Tea Limited (“Citizen Tea”). Throughout the site, the terms “we”, “us” and “our” refer to Citizen Tea. Citizen Tea offers this website/online store all information, tools, products and services made available for use of purchase from this site (the “Services” or a “Service”) to you the user, subject to the terms, conditions, policies and notices herein.

By accessing any part of our website, purchasing our products, and/or using our tools and services in any way you agree to be bound by the terms and conditions herein, including but not limited to those additional terms, conditions and policies referenced herein, available by hyperlink and/or forming part of an agreement between you and us (the “Terms of Service” or the “Terms”). We may update, change or replace any part of the Terms of Service without notice to you. Furthermore, the descriptions and prices of the Services published on this website or elsewhere are subject to change without notice, Every time you purchase or use a Service, you should review the most current Terms of Service by visiting this webpage. We may, in the future, offer new services and/or features through our website (including, the release of new products, tools and resources). Such new features and services shall be subject to these Terms of Service.

By accessing our online store and/or purchasing or using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you consent to your minor dependents using this site and the Services.

Our online store is hosted on WooCommerce Inc., a third party providing Citizen Tea with the online e-commerce platform from which we offer our Services to you.

REPRESENTATION

We make every effort to ensure that the images and descriptions of the products on our website accurately represent these products. However, we do not guarantee, nor do we represent that the images and information on our website or with respect to our Services are accurate, complete or current. There are no warranties or representations made by Citizen Tea, its employees or agents with respect to the Services, save and except as expressly set out in these Terms of Service.

Our ability to provide the Services is subject to the availability of these Services and we reserve the right to cancel any order or delay any shipment, provided we notify you within two business days. Any order that is not placed by a retail consumer (i.e. dealers, resellers or distributors) may be cancelled, without notice, in our sole, subjective discretion.

Our Services are subject to return or exchange in accordance with our Return Policy. For more detail, please review our Returns Policy.

PERSONAL INFORMATION

Accuracy of Billing and Account Information

You agree that any information you provide us is current, complete and accurate. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Privacy Statement

Our collection, use, disclosure and protection of your personal information are subject to the terms of our Privacy Statement. The Privacy Statement forms part of these Terms. Please take a moment to review our Privacy Statement here.

THIRD PARTY LINKS AND SERVICES

We may provide you with access to third-party websites, content, services and tools (“Third Party Services”).
We make no endorsements, representations or guarantees with respect to Third Party Services and you release/indemnify us with respect to or against any claims arising from such Third Party Services. You should carefully review any applicable policies and practices before using any Third Party Service or engaging in any transaction involving a third party. Complaints, claims, concerns, or questions regarding Third Party Services should be directed to the relevant third party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We take no responsibility and assume no liability for any User Comments posted on our website and you are solely responsible for your User Comments and the accuracy of same.

You may not post comments on our website or provide us with User Content which violate the rights of any person, including such person’s copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree not to post anything on our website that contains libellous or otherwise unlawful, abusive or obscene material or any computer virus or other malware that could in any way affect the operation of the Services or any related website.

We monitor all User Content and block, edit or remove User Content from our website which we believe, in our sole discretion, is unlawful, offensive, threatening or otherwise objectionable.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of your User Comments.

By submitting, emailing, sending or otherwise providing us with your creative ideas, suggestions, proposals, plans, ideas or other content (“User Content”), and by posting User Content on our website, you waive your rights to such User Content and permit us to edit, copy, publish, distribute, translate or otherwise use such User Content in any medium and for any purpose whatsoever. We are under no obligation to (1) maintain your User Content in confidence; (2) pay compensation for your User Content; or (3) respond to User Content, except as required by law.

PROHIBITED CONDUCT

Without limiting the generality of anything in these Terms of Service, you agree that you will not, in connection with this website or the Services, do or permit any of the following (“Prohibited Conduct”):

LIMITATION OF LIABILITY AND INDEMNIFICATION

The liability of Citizen Tea with respect to all claims of any kind, whether in contract, warranty, indemnity, or otherwise arising out of your purchase or use of any Service shall not exceed the price of the specific Service to which the claim is related and in no event will Citizen Tea be liable to any person for any consequential, indirect, special, incidental or punitive damages, regardless of the form of action, whether in an agreement, tort, strict product liability or otherwise, even if advised of the possibility of such damages and even if the damages were foreseeable. In this regard, you shall indemnify Citizen Tea from and against the claims of any third party against Citizen Tea which are in excess of the limitation expressed herein. Without in any way limiting the foregoing, we shall not be liable for any loss or damages, of any kind whatsoever, resulting from any modification to, suspension or discontinuance of any of Services, products or content appearing on this website.

With respect to jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted, and the unenforceable portion shall be deemed to be severed from these Terms of Service, without in any way affecting the validity and enforceability of the remaining Terms.

ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, as amended from time to time, including any and all documents and policies referenced by these Terms, including but not limited to the Privacy Statement, constitute the entire agreement between you and us with respect to the matters referred to in these Terms and supersedes all prior and contemporaneous agreements and understandings, whether electronic, oral or written, between us and you with respect to such matters.

No provision in these Terms of Service may be amended or waived, except in writing and no agreement between you and us shall be valid and binding unless made in writing and executed by the parties to such agreement.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

PRICES

All prices are quoted in Canadian Dollar currency. All applicable taxes are extra.

DELIVERY

You agree to pay all shipping costs, including but not limited to all duties. Delivery of our Services shall be FOB Citizen Tea’s Ontario warehouse.

GOVERNING LAW

The laws of the Province of Ontario and the federal laws of Canada, as applicable, shall govern the interpretation, performance and enforcement of these Terms of Service, other agreements between you and Citizen Tea and any dispute or claim you may have against Citizen Tea, without regard to conflict of law principles.

You agree to attorn and submit to the jurisdiction of the courts of the Province of Ontario for the purpose of litigating any claim or dispute you may have against Citizen Tea or in connection with the Services.

CONTACT INFORMATION

Questions about the Terms of Service should be emailed to info@citizentea.com or mailed to Citizen Tea, 161 N. Rivermede Rd., Concord, ON, L4K 3N6, Canada.

USA

This website is operated by Citizen Tea Limited (“Citizen Tea”). Throughout the site, the terms “we”, “us” and “our” refer to Citizen Tea. Citizen Tea offers this website/online store all information, tools, products and services made available for use of purchase from this site (the “Services” or a “Service”) to you the user, subject to the terms, conditions, policies and notices herein.

By accessing any part of our website, purchasing our products, and/or using our tools and services in any way you agree to be bound by the terms and conditions herein, including but not limited to those additional terms, conditions and policies referenced herein, available by hyperlink and/or forming part of an agreement between you and us (the “Terms of Service” or the “Terms”). We may update, change or replace any part of the Terms of Service without notice to you. Furthermore, the descriptions and prices of the Services published on this website or elsewhere are subject to change without notice, Every time you purchase or use a Service, you should review the most current Terms of Service by visiting this webpage. We may, in the future, offer new services and/or features through our website (including, the release of new products, tools and resources). Such new features and services shall be subject to these Terms of Service.

By accessing our online store and/or purchasing or using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you consent to your minor dependents using this site and the Services.

Our online store is hosted on WooCommerce Inc., a third party providing Citizen Tea with the online e-commerce platform from which we offer our Services to you.

REPRESENTATIONS

We make every effort to ensure that the images and descriptions of the products on our website accurately represent these products. However, we do not guarantee, nor do we represent that the images and information on our website or with respect to our Services are accurate, complete or current. There are no warranties or representations made by Citizen Tea, its employees or agents with respect to the Services, save and except as expressly set out in these Terms of Service.

Our ability to provide the Services is subject to the availability of these Services and we reserve the right to cancel any order or delay any shipment, provided we notify you within two business days. Any order that is not placed by a retail consumer (i.e. dealers, resellers or distributors) may be cancelled, without notice, in our sole, subjective discretion.

Our Services are subject to return or exchange in accordance with our Return Policy. For more detail, please review our Returns Policy.

PERSONAL INFORMATION

Accuracy of Billing and Account Information

You agree that any information you provide us is current, complete and accurate. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Privacy Statement

Our collection, use, disclosure and protection of your personal information are subject to the terms of our Privacy Statement. The Privacy Statement forms part of these Terms. Please take a moment to review our Privacy Statement here.

THIRD PARTY LINKS AND SERVICES

We may provide you with access to third-party websites, content, services and tools (“Third Party Services”).
We make no endorsements, representations or guarantees with respect to Third Party Services and you release/indemnify us with respect to or against any claims arising from such Third Party Services. You should carefully review any applicable policies and practices before using any Third Party Service or engaging in any transaction involving a third party. Complaints, claims, concerns, or questions regarding Third Party Services should be directed to the relevant third party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We take no responsibility and assume no liability for any User Comments posted on our website and you are solely responsible for your User Comments and the accuracy of same.

You may not post comments on our website or provide us with User Content which violate the rights of any person, including such person’s copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree not to post anything on our website that contains libellous or otherwise unlawful, abusive or obscene material or any computer virus or other malware that could in any way affect the operation of the Services or any related website.

We monitor all User Content and block, edit or remove User Content from our website which we believe, in our sole discretion, is unlawful, offensive, threatening or otherwise objectionable.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of your User Comments.

By submitting, emailing, sending or otherwise providing us with your creative ideas, suggestions, proposals, plans, ideas or other content (“User Content”), and by posting User Content on our website, you waive your rights to such User Content and permit us to edit, copy, publish, distribute, translate or otherwise use such User Content in any medium and for any purpose whatsoever. We are under no obligation to (1) maintain your User Content in confidence; (2) pay compensation for your User Content; or (3) respond to User Content, except as required by law.

PROHIBITED CONDUCT

Without limiting the generality of anything in these Terms of Service, you agree that you will not, in connection with this website or the Services, do or permit any of the following (“Prohibited Conduct”):

LIMITATION OF LIABILITY AND INDEMNIFICATION

The liability of Citizen Tea with respect to all claims of any kind, whether in contract, warranty, indemnity, or otherwise arising out of your purchase or use of any Service shall not exceed the price of the specific Service to which the claim is related and in no event will Citizen Tea be liable to any person for any consequential, indirect, special, incidental or punitive damages, regardless of the form of action, whether in an agreement, tort, strict product liability or otherwise, even if advised of the possibility of such damages and even if the damages were foreseeable. In this regard, you shall indemnify Citizen Tea from and against the claims of any third party against Citizen Tea which are in excess of the limitation expressed herein. Without in any way limiting the foregoing, we shall not be liable for any loss or damages, of any kind whatsoever, resulting from any modification to, suspension or discontinuance of any of Services, products or content appearing on this website.

With respect to jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted, and the unenforceable portion shall be deemed to be severed from these Terms of Service, without in any way affecting the validity and enforceability of the remaining Terms.

ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, as amended from time to time, including any and all documents and policies referenced by these Terms, including but not limited to the Privacy Statement, constitute the entire agreement between you and us with respect to the matters referred to in these Terms and supersedes all prior and contemporaneous agreements and understandings, whether electronic, oral or written, between us and you with respect to such matters.

No provision in these Terms of Service may be amended or waived, except in writing and no agreement between you and us shall be valid and binding unless made in writing and executed by the parties to such agreement.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

PRICES

All prices are quoted in United States Dollar currency. All applicable taxes are extra.

DELIVERY

You agree to pay all shipping costs, including but not limited to all duties. Delivery of our Services shall be FOB Citizen Tea’s Ontario warehouse.

GOVERNING LAW

The laws of the Province of Ontario and the federal laws of Canada, as applicable, shall govern the interpretation, performance and enforcement of these Terms of Service, other agreements between you and Citizen Tea and any dispute or claim you may have against Citizen Tea, without regard to conflict of law principles.

You agree to attorn and submit to the jurisdiction of the courts of the Province of Ontario for the purpose of litigating any claim or dispute you may have against Citizen Tea or in connection with the Services.

CONTACT INFORMATION

Questions about the Terms of Service should be emailed to info@citizentea.com or mailed to CitizenTea 15 Tangiers Road North York, ON, M3J2B1, Canada.